Cannot set initial parental control PIN
Just started service two days ago... When attempting to set initial PIN, error says: "A Parental Controls error has o..." "There is an error. Proper error message could not be retrieved." Any help?
View ArticleAnswer your **bleep** phones!!
Ordered a new HD set top box for my bedroom. The one they sent me was faulty, so I called in to the service center. After about 30 minutes to verify that it was indeed a faulty STB, the tech agreed to...
View ArticleCableCard woes
On Tuesday I had a CableCard install that did not succeed.The tech tried, but it was getting late, and he was not sure how to troubleshoot the problem.Based on everything I have already read, it is...
View ArticleHow to change router master passwords
My son found out the router master password was posted at the bottom the router. Whenever I set up time limit, user password... that he doesn't like, he simply pressed reset the modem to factory reset,...
View ArticleCustomer service unavailable for days on end? Anyone else has this issue?
My Fios set-top box has not been working for days. Customer service is unreachable by phone/ live chat or any other ways. Exhausted all automated options. All the while I am paying for my service. Does...
View ArticleWhy is my bill different each month?
2 Months ago I moved from Queens to Brooklyn ever since I had issues. 1 Which was resolved here with help of great people where I got charged for outleet which was said it will be free. So I had bill...
View ArticleCHANNELS I SUBSCRIBE TO:
YOU CAN CHANGE THE OPTION BUTTON ON THE LOWER BOTTOM RIGHT IN THE GUIDE MENU TO" CHANNELS I SUBSCRIBE TO" BUT, ONCE YOU GO TO A CHANNEL IT ERASES THE OPTION. IS THERE ANYWAY IT CAN BE LOCKED TO...
View Articlesupport need to fix - NFL Access HD channel is tiling
channel 588 NFL access is tiling --any else having this problem
View ArticleSet Top Box shutting off
Since 7/13, our set top box shuts off once a day. I need to press "menu" on my remote and the STB turns back on and the program returns. I called Verizon support on 7/25 and learned that my STB was...
View ArticleMissing HBO/Showtime with Extreme HD
I've been a Verizon FIOS customer for about two years now with Triple Play and the FIOS TV Extreme HD for the TV portion of my bundle. I found out that some time since I got FIOS that HBO, Showtime and...
View ArticleeSata shows freeze
We have QIP 7216 dvr and western digital 1T eSata drive (I can't quickly find the model number but it was one on the Verizon recommended list).The eSata is about 50 percent full. Some of the shows we...
View ArticleDVR remote scrolling very fast
This started happening since last week and happens only with my DVR. 1. The buttons work fine, but any kind of scrrolling (left/right/up/down) goes very fast.2. I tried resetting the DVR, installing...
View ArticleMulti Room DVR
I have a multi room DVR and a STB. Is it possible to upgrade the STB to a DVR? I like to rewind live tv.
View ArticleANother Grounding Question
Hey HarleyDog, Are You Still Out There? {edited for privacy} I'm remediating some "interesting wiring on our "new" house, whhich includes a total kludge on the coax for the cable TV. We got the place...
View ArticleSet Top Box Going into Standby Mode On Its Own
Our FIOS set top box (Motorola 6200) has begun to go into standby mode on its own. This usually happens in the middle of the night while I'm recording a program. The recording shows a pop-up message...
View ArticleWidgets - Sudoku, Twitter, Weather Channel
I have been without Sudoku for 3 days now. While struggling to find it, I noticed that Twitter and the Weather Channel are missing, also. I have tried the usual processes, i.e. checked all...
View ArticleProblem with hbo go
I am out of town and tried to use Hbo go,I pay for hbo so I am a subscriber.I even used it this time last year while away.It will not let me sign in and use it saying you have to be a premire...
View ArticleTV remote passcode?
I purchased a new Samsung Series 5 5000 and I can't connect to the internet. Do I need a passcode to get it started
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