Ordered a new HD set top box for my bedroom. The one they sent me was faulty, so I called in to the service center. After about 30 minutes to verify that it was indeed a faulty STB, the tech agreed to send out a new one. It has not arrived and Verizon.com has no record of it even being ordered, let alone sent.
So when I tried to call in last night I sat on hold for nearly an hour. No one ever answered the phone. I finally hung up and went to bed. I am now currently on hold with them again this morning, and it's been 30 minutes, still no one answering the phone.
Answer your **bleep** phone!!