Channels not working
I have sent 2 emails and numerous chats and calls. No one has responded to my emails. Different channels decide to work and not work or not available. I call or chat and they reset and the channels...
View ArticleSet Top Box Resets
For the last 3 months we have been experiencing sporadic STB resets across the house. The first time Verizon replaced the ONT, and Internet Router, as the Internet was dropping out as well. That fixed...
View ArticleDVR shows it recorded a program but when I want to watch it, nothing is there
I just upgraded to quantum, the middle plan where you can record up to 6 programs at once. I've noticed some shows that are recorded are split up into 2 seperate recordings. For example a 1 hour...
View Articlecaller ID
caller ID is not showing up on our TV sets today. When we try to troubleshoot, we get message that caller ID is not set up . Anyone else have this problem? We have had caller ID for years.
View Articlepixelated vod only when furnace comes on
Here is an interesting issue that I've had since fios was first installed. I get pixelated (blocky is a better description) video on demand when the furnace kicks on only. The rest of the time it...
View ArticleChanging account number
Moved to My Verizon Account (Residential) board for greater exposure
View ArticleMy fios app for iPad not working.
It seems that the app has updated but now I cannot find TV listings.Before I was able to change channels and see listings.Does anyone know what happened?
View ArticleDoes Quantum TV require MOCA?
I can't get my new Quantum TV boxes to set up - it gives me Error 1102.I have gone all the way out side to the ONT and plugged directly into the port VIDEO/MOCA thinking it may have been my splitter. I...
View ArticleLocal QAM DC no longer working?
Used FIOS for local channels for months now on 2 QAM TVs without set top box with no problems but suddenly neither works. I have rescanned multiple times. Is anyone else having this problem? Can anyone...
View ArticleTV shows black and white
I just received my Fios TV order hooked everything up and both TV's show black and white. Any suggestions?
View ArticleFios Quantum problems
We just installed Quantum a week ago. We are having a problem with a media client that is on a 2-way splitter with the router. The router is working fine but we often get a message the media client...
View ArticleProblems viewing Palladia HD channel
Very recently, I am having problems viewing the Palladia HD channel. I can view the channel for a few seconds, but then I get a pop up on the screen that my set top box can view the channel and I need...
View ArticleFios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use...
I am having trouble accessing my DVR from the web and mobile apps. The system says my DVR isn't responding. I am also unable to remotely program my DVR using the mobile app. It works intermitently and...
View ArticleHELP! I cannot login to Shotime Anytime
I am paying for showtime, but cannot seem to login to the site to watch it anywhere, but on tv can anyone help me with this?
View Articlequestion regarding channel lineup
To whom it may concern,I have a serious question regarding the channels you provide. You carry Aljazera news channel here in America. This is a know terrorist outlet but do not carry The Blaze News...
View ArticleQuantum
I just set up my new Quantum receivers ann the channel display on the guide just says TV, my VOD is not available, and I was told all of my saved shows on my DVR manager can be transferred but there is...
View ArticleSoccer WorldCup
Hi , I have added the Sports Pass package but stil I cannot see any TV Channels that show up Soccer Worldcup. Can any one let me know on what channels Soccer is showed .? Thanks,John19
View ArticleSeries Recording settings had changed?
I went to your chat box the other day and I was being transferred to a tech person 3x and eventually, my chat box was dropped as nobody was already there. Anyways, that is a service issue that you also...
View ArticleChannels Not Available
For the past several weeks I've had a problem with channels not being available. Sometimes it wil be most of the HBO/Cinemax chnnels, sometimes the Encore channels. I haver chatted repeatedly with...
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