I am having trouble accessing my DVR from the web and mobile apps. The system says my DVR isn't responding. I am also unable to remotely program my DVR using the mobile app. It works intermitently and resetting the DVR (power cycle) doesn't have any coorelating effect. If I get the error, I will reset the DVR and router (which doesn't solve the problem) then leave it for a few days. When I come back to the web interface soemtimes it works, sometimes it doesn't.
ALSO
Often times one of our mostly watched TV's in the family room hangs or has intermittent latency when changing from channel to channel on the channel guide from the remote. We have to wait literally 30 - 60 seconds before it starts responding again. It will responsive for the first 5 seconds and them the 60 second delay. Replaced, batteries on remote, no effect. Reboot the STB almost daily but the issue continues after a reboot. ( BTW this is our second STB in this room
How many STBs do I have to reboot on daily basis before someone acknowledges that the service is not working properly?
HELP