Quantcast
Channel: Fios TV Technical Assistance topics
Browsing all 7936 articles
Browse latest View live

IR Extender to IR in on Arris IPC1100

 I have a remote IR Extender that allowed me to operate the Motorola QIP m7100. However with the new Arris IPC1100 I cant seem to get it to work (Cant find were to place the remote IR Emitter end on...

View Article


Image may be NSFW.
Clik here to view.

1080i resolution not saving when VMS shuts off.

I prefer to have the VMS set to 1080i, but everytime I set it to 1080i, I shut the box and tv off, and turn it back on, for some reason the box doesnt remember and sets the resolution to 1080p...

View Article


IR Extender for new Verizon ARRIS VMS 1100?

Hi all,I just upgraded to the new Verizon Arris VMS 1100 box in my living room and need to get some kind of Infrared Extender for the unit. Our cable box is inside built in bookshelves/cabinets and we...

View Article

external eSATA drives - has anyone had success with other makes & models ???

FiOS TV DVRs are compatible with eSATA devices:Motorola QIP 7216 <--------------------- *** the one I am attempting to expand ***Motorola QIP 7232Cisco CHS 435 HDCVerizon recommends the eSATA hard...

View Article

Pixelated bands on live tv

After 3 years of mostly trouble free service over the past week we have developed a problem with pixelated bands on live TV. The picture quality issue is the same on our 3 STB's and is more pronounced...

View Article


I messed up the picture resolution on TV

I was going into Menu>Audio & Video>Video settings and I played around with the video format.  Without even saving anything, my picture now has about 4" of black on the sides and 2" of black...

View Article

Pandora

I have problems thumbing songs up and down. If I do get one to thumb down I get a flash screen warning that i CAN ONLY DISLIKE SIX SONGS AN HOUR EVEN THOUGH iVE ONLY DISLIKED ONE SONG, sorry caps lock,...

View Article

DCT700 Set top box

I currently rent 3 DCT700 set top boxes.  I have more than purchased them with the rent I have paid for 4 years.  Recently I found the same box at Amazon.  If I purchase the box, will it work on my...

View Article


Quantum mistake

I am writing to tell you how unhappy I am with my recent investment in FIOS Quantum. I have been a happy FIOS customer for many years. I had a 3 room, multi-room DVR with a 2 TB external hard drive. I...

View Article


Light blinking on Quantum TV box

There is what looks like a lightning bolt on the left side of my Quantum TV media server DVR blinking. Can't seem to find info on it and it doesn't seem to be affecting anything. But it is annoying....

View Article

horrible customer service

My Rewards "free gift" does not work. Live chat not available. On hold with (NO) Cutomer Service for over 17 minutes! Your "service" is non-existent.

View Article

DVR and Free premium week=end

I DVR's a movie during the free period, and now that I have time, I can't watch it.  The DVR says that it is copied for its full length but the screen is black and then reverts to current programming....

View Article

Extremely disappointed

I had an HD DVR box it stopped working for the 2ND TIME! My husband called verizon to try to get a new one. They told him they were no longer replacing that equipment so he would HAVE to switch over to...

View Article


My Fios Remote App Failure

I want to use the My Fios remote Ap on my Iphone to record shows when I'm not at home to set it up.  Unfortunately, this doesn't work.  Keep getting a message to check my STB.  STB seems fine. Any ideas.

View Article

dvr for life

Getting message that current DVR cannot tune to certain channels. THere is offer from FIOS to swap out DVR for I guess a newer model. Will this cancel my DVR for life contract?

View Article


hours of tech support telephone line

I have been on hold with FIOS tech support for (oh lord) 3 hours!!  I'm just wondering if anyone out there knows if they are actually open!!  I remember the fiasco with Comcast, laughed hard at that....

View Article

New Quantum Build 2.18.2 (9/11/2014)

 Hi, So over at DSL forums they are reporting a new build that went out on 9/11. Unfortunately in 11 pages they haven't really gotten to whether any of the issues/bugs that have been reported have been...

View Article


Garbled movie

I purchased a movie on video on demand yesterday. The film did not load corrrectly it was interupted by audio and video pixilation. How can I get a credit.

View Article

Cisco CHS435HD (1 of 2) will not record two episodes of series (shows as...

 Last night (9/13) and again early this morning (9/14) I tried to record the episodes "Bound and Determined" and "Playing With Hearts" of the series "Deadly Affairs" (Ch.123 in Reston VA).  Both times...

View Article

Removal of channel 84SD and 584HD

On my Hd tve I am no longer able to get channel 584 FX2 and it says it was moved to 691 and on my SD tv 84 is moved to 191. yesterday I was watching 84 SD and watching Nascar with no problem. When I...

View Article
Browsing all 7936 articles
Browse latest View live