I am writing to tell you how unhappy I am with my recent investment in FIOS Quantum. I have been a happy FIOS customer for many years. I had a 3 room, multi-room DVR with a 2 TB external hard drive. I had more gigs than I can count of movies and TV series on that hard drive but I kept getting recording conflicts because it only had two heads. Ever since Verizon announced Quantum I have been thinking about it and about a month ago, I finally called and talked to someone. The rep told me that I could not use my external hard drive with Quantum and the only way to get the same storage was to buy the FiOS Quantum TV - Premium Service. I decided to bite the bullet and upgrade anyway. When the new equipment came I installed and formatted my 2 TB drive so I could use it on my computer since it was no good for the new DVR. I lost all of my saved shows! After I did that, I tried to set up new TV series recordings on the new system and found that I could not. When I called support, they told me that it was a known bug. I could not believe that I paid to replace a working system with a broken one. I called customer support and got no satisfaction, in fact they transferred me back to technical support. I went to the online support chat and got transferred from one department to another for over 40 minutes until I gave up.
To summarize, Verizon sold me a product that they knew was defective. Because I was unaware of the defect, I disposed of the working equipment that it replaced. The part that has me so upset is that nobody at Verizon seems to care.