FIOS goes down everyday and no one can figure it out
Let me start by saying I have been a FIOS customer for a number of years and never experienced problems like I have in the past 6 months. I moved to a new home about a year ago transferring my service...
View ArticleSecondary Splitter Issues
Hello All, I recently began having issues with the guide and on demand not working at two of my 4 set top boxes. Scenario before Verizon arrived: All 4 boxes are downstream of an 8-way splitter, with...
View ArticleRemote Support for DVR Not Connected to TV
Due to a remodeling project, we moved our family room MRDVR downstairs connected to an outlet, but not to a TV. We see the recorded prgrams on the MRDVR from our other DVR, BUT for some reason the...
View ArticleSurface 2 computer
Hello all; I just purchased a surface 2 computer and cannot find an APP to watch my favorite channels on (like I had on my Ipad). Is there something I can do or download? Thanks for any help!!
View ArticleUpdate STB when it is on standby
Several times the past weeks I missed the beginning of a show I wanted to watch because that {word filter avoidance} STB had to spend a few minutes updating. During that time it will show the current...
View ArticleOn Demand wonky
Most of the time On Demand service is not working right. The episodes run for a few minutes and then crap out. I then have to fish for the same thing again and if I am lucky I am either asked to resume...
View ArticleCan I program remote to adjust volume via my receiver?
Two of my TV's are hooked up to an audio receiver and I want to be able to program the volume buttons on the Veizon remote to control the reciver while the rest of the buttons work the TV (power, etc)....
View ArticleIR Receiever Extender Cable
Does the IR Extender Cable for Motorola that Verizon sells online work for Cisco CHS 335 HDC STB?
View ArticleSet the STB to native, on demand menu is always in SD
Is there any way to force the on demand screen to display HD?
View ArticleImporting series from the cloud to a Media Server - VMS1100
OK, I admit it - this mostly my fault... I just installed a Media Server, VMS1100 to replace my QIP72322 Before the upgrade, I exported my Series data to the cloud. Now, I think that as I was running...
View ArticleUnsafe boxes at Condo Association not being fixed
Need some advice... I am a board member for a 375 unit condo association and we can't get Verizon to secure their boxes on the outside of our buildings. The majority of the boxes are open with wirings...
View ArticleVMS0011 Display Icons?
Hi,in the only manual I can find on the VMS0011, there is a front panel display, where the icons are named, in no prtticular order, as Message, Recording, Home Network and Software update. Can anyone...
View ArticleCannot watch VOD HD rental
2nd time this has happened. I go to on demand, rent an HD new release & when I go to play it it's garbled, pixelated and unwatchable. Try reminding, pausing, etc but nothing works. I've seen others...
View ArticleDisappointed
I am very disappointed with Verizon - despite having FIOS we have never been able to get through a demand movie wihout the film stopping and going back to the beginning. It is so annoying and...
View ArticleQuantum TV - Home Box sound cutting out
We just upgraded to Quantum TV a few weeks ago. Now, the home box or the media server's sound keeps cutting out every 30-45 seconds. It's pretty consistent. I tried resetting the box and replacing the...
View ArticleSupport
Has anyone else had a terrible experience with the incompetent folks on the so called telephone support. The perso I spoke to had no idea what the error message meant on the self diagnostics and...
View ArticleVery Angry!
I wanted to voice my frustration over a recent incident with my FIOS service. On Sunday night 6/01/14 I set my DVR to record NHL playoff game 7 of the Blackhawks/Kings on channel #590. After the first...
View ArticleNew Customer: Installer Destroyed DVD
Help, folks...I have never had a worse installation. I used to do this for a living but physically disabled (my hands) for a few years now. March 18: The installer lost one of my telephones, the one in...
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