Tuning HD channels
Just replaced a CRT SD with a UHD curved screen. STB was working fine allowing all features even the red "C" to hd channels and ch+/- tuning through the hd channels (appeared in "letterbox). Now I can...
View ArticleBravo scrambled cutting out video and audio
On certain channels, namely Bravo and Epix (HD), the video and audio cut out regularly while watching live or DVR. It may scramble the picture and cut out the sound off and on for full minutes and I...
View ArticleProblems with on Demand
So recently when I go to watch a show/movie on demand, If I pause it for to long or stop it for some reason when the show "times out" it no longer goes into the "rented" menu, and I can't resume the...
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intermittent VOD freezing with non-MOCA router
I just put in a new router (Linksys EA8500) in the configuration of option 9 from the DSL reports FAQ, as above. Currently, the guide and VOD interface work fine, but VOD freezes after an intermittent...
View Articleno reception for 3 days
For 3 days, we have had no reception on our HD TV - only a full screen of snow and a legend saying "weak or no signal." Verizon's automated telephone system and basic webpage have been useless. We got...
View ArticleChannel issue
I am trying to get ahold of someone on live chat, but it is not working. we are having trouble getting one of our channels to come in. That channel is SNY. Could you possibly help me with the...
View ArticleFios Battery Beeping
My Fios box in the garage starting beeping with "low battery" flashing on it. Do I need to call for support or can I replace myself? Any guidance would be great to know. All Fios systems in the house...
View ArticleNew customer for 2 months services still not working
Ordered service Dec 16,2016- rep comes to home to install what I thought was a triple play, only to receive a double play package- Dec 24 advised phone wasn't installed and incorrect tv plan. Rep said...
View ArticleOn Demand issue
Problem unable to access the free on demand for the channels in my package. Get message must subscribe although I am already subscribed with my package. Check numerous network on my package and all...
View ArticleRoku stick fios mobile app
Will the fios mobile app work on a roku stick or any similar device?
View ArticleSet top box will not start up
Last night my home had a power failure, all my boxes (3 other) booted back up after the power came on and work fine, However my main dvd keeps booting up and showing 8888. It seems like it is cycling,...
View ArticleNeed to replace my VERIZON remote
My Verizon TV FIOS remote no longer works. It is modelRC1445302/00B3139 23816051 Please advise how to exchange/replace it. Thank you,{edited for privacy}
View ArticleDeleting Purchased Movies in My On Demand Library
How can I delete a purchased On Demand movie or TV program from My Library?
View ArticleFriendly Advice - Keep Records Of Your Service Appointments
Just passing along some advice based on the experience I've had trying to get a video issue I've been dealing with for the past 7 months fixed. For whatever reason, it seems that Verizon does not keep...
View ArticleRemote fails to set-up
We have two TVs and the one remort set-up beautifully but the second one has failed numberous times. Help? I followed the same directions for the 2nd one that I was able to set-up for the 1st. one....
View Article2 Fios Issues
Can anyone help with these issues we're having? 1) The OK button has stopped working. We tried switching remotes and the OK button works on the upstairs TV but not on the downstairs TV. 2) Everytime we...
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