Poor video quality with on demand movies
Hi,I ordered an on demand movie for the first time with FiOS TV, and while the audio was good, the video quailty was very poor. The picture remained at a single frame for 30 seconds or so, and then...
View ArticleComputer app for viewing live TV?
I don't know if this is the right category or subsection or whatever the case may be, but I was wondering if it would be possible for Verizon to make an app for computers that would enable them to be...
View ArticleDownload can"t be done.
I recently upgrade to Fios Quantum but I am not able to download completely the ViSS internet security. I tried number of times , doesn't happen. I know the problem is that at home we all use Mac, if...
View ArticleFIOS Smart TV App no longer available on Samsung UN50ES6100 model TV. What...
I had to reinstall all my SAMSUNG Smart TV apps. The Verizon FIOS TV app was one I had previously downloaded and was working. It's no longer in the list of SAMSUNG Smart TV applicaitons. Was it...
View ArticleNew guide channel button skips 2 pages
The Quantum guide updated a couple of days ago, and I just found out that when I use the channel up/down button when viewing the program guide, it skips 2 pages instead of 1. I was searching for a...
View ArticleHow Do I Find "My Support Cases" so that I may connect to the agent who's...
Merged with existing topic
View ArticleSet top box reboots constantly since Nov update
Hi, I've noticed since the Nov update and my DVR expander is plugged in to the set top box anytime i access the DVR menu it reboots. No matter what I do, schedule, reschedule, delete or sometimes just...
View ArticleBad customer support then optimum
Moved to General Residential Products and Services board for greater exposure
View Articleon demand movie listings
I've tried looking to no avail and am frustrated. Is there anyway to browse on demand listings by channel. I can only find listings for verizons pay for movies on verizon.com. I can't seam to find an...
View ArticleOne America News
Verizon sent me new set top boxes (two out of three) so I could view One America News, Channel 616. My main set top box, in the den, says I have the ability to get it in the den but a box comes up...
View ArticleInternet Access for Smart TV
I've unplugged my router numerous times to regain Internet access for my Smart TV. It works for awhile and then disconnects. Numberous online/on-phone interactions have produced nothing except: "My...
View ArticleHD Quality in in new installation
I have had FIOS residential service twice before and was always very happy with equipment and service, especially HD programming. We have recently had FIOS installed in our condo high rise under a...
View ArticleDVR Recordings and Verizon Customer Service
This is my last straw with Verizon. My DVR had to be replaced. The person I spoke with ON THE PHONE asked me if I had any recordings - I had ton of them!! He said to go into the menu and export MY...
View ArticleSet Top Box
Can someone please provide me with information on any alternatives to my SD Set Top Box. The SD Set Top Box I have does not give me access to my HD channels.
View ArticleQuantum Problems
We recently upgraded to the Quantum FiOS in January, and for the past week or so the CC won't remain turned on while watching shows. It will just turn itself off in the middle of watching and we have...
View ArticleDelete DVR HISTORY automatically after specific time frame
I find it annoying to keeping viewing History in DVR to delete the entries. In Setup, we should be given an option to habe entries older than 1 week, 2 weeks, 3 weeks, etc to be automatically deleted...
View ArticleUsing iPad to access my DVR not working
When I try to access any of the DVR menus on my iPad using the FiOS Mobile app, I get this error message:We apologize but we are unable to process your request at this time. Please try again in a few...
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