my service was disconnected. I have 5 sets connected in the house. Two never stopped working but three did. Message says pin needs to be created. But i cannot get to the parental control screen to set the pin. But the pin is set on the tv sets which are working.
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all sets have not been restored after payment
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Netflix channel is black.
Can't access Netflix from TV. Clicking Netflix button brings you to a black screen. Trying channel 838 also brings you to the same black screen??
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Electrical, worries
We have popping, noises like boxes turning themselves on when not in use & most recently loud electical pops, a banging or drumming like noise when switching channels. Service has been here a number of times, last issue, phone calls dropping off or ringing, to pick to busy signal, that was fixed, seems the new power back up didn't mesh with software on other electrical features, All these plugs & the increase in electric usage with Verizon, makes me uncomfortable. If TVs & boxes are switched off why are they making noises & using electricity? Beginning to think I'm being watched by Big Brother via, all this electrical crap Verizon has installed in our house
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My Vizio TV keeps losing sound with Fios! How do I fix that?
I have a Vizio TV and for years now I lose sound if I change the channel, or sometimes during a program. I have to turn the TV off and on again to regain sound. I have called Verizon who blames Vizio, and I have called Vizio who blames Verizon. This is very frustrating! Anybody know how to fix that?
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TV does not recognize FIOS each morning
Each morning I have to unplug and replug the FIOS set top box for the TV to "see" it as a connection. I have replaced the set top box and switched boxes from other TVs and those set top boxes work on other TVs. This seems to be a unique issue with FIOS set top box and TV which is a Sony XBR-55x850D. I have tried using different HDMI cables and input locations (e.g. 1, 2, 3, etc.) as well as update TV software, reset TV, etc. but nothing works. Once the FIOS is unplugged and restarts, the TV recognizes it as a connection for the rest of the day. The next morning the TV says there is no input even if the set top box is on and working. Any suggestions?
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All buttons on remote power on STB
Is there any way to program the remote so only the power button turns on the STB? I also use my fios remote for my apple TV but whenever I press a button, the STB also turns on. And because I'm viewing the apple tv input, I end up inadvertently recording shows, changing settings, etc on the STB. Any way I can use the other buttons on the remote without it also powering on the STB?
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undelete recordings from dvr
how can I undelete a recording from my dvr? I do not see any option in any menu
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DVR box issue
I received the worse customer service EVER!! I have had Verizon for the past 10+ and on 11/28/17 my DVR box was having issues. I called the support team and was told that the dvr box was no longer any good so another one would be sent. Received the new replacement box on 11/29/17. I installed the box and followed the instructions the same day i received the box. The installation was easy and the box worked. 2 days later i return home from out of town only to find out that none of my other boxes worked. (family room, basement, sons room) So i called Verizon back to speak with someone on 12/4. I called the cust serv number that appeared on the tv screen and am told that my pin doesn't match what i provided. I explain to the gentlemen that i just called a couple of days ago and it worked fine. He REFUSED TO ASSIST ME. Once i asked to speak with a supervisor, i was then blind transferred to cust serv. Firstly, let me say that the call in system is the worse!!! The automated service takes you through a series of questions that have nothing to do with what you maybe calling in for if you're having a problem, issue or complaint about service that you've received. After waiting 20 mins for someone to pick up... I then have to explain my entire situation because the serv rep wants to question you about what you need b4 they will transfer you and then they still tranferred me to the wrong dept. FINALLY, i get to another person from the tech support dept that tells me that I've received the wrong box and that is why my other boxes and cable aren't working. He then sends me out the small box with no clock and i get that on 12/5/17. Clearly i did not know that it would be the small box. I call back on 12/5/17 @ 4:55pm and have to go through the entire process all over again. The blind transfers, the explanation of what's wrong. The error code. Then the tech says oh well i need you to go to each box and give me the serial numbers so we can work individually on each box. He then tells me after being on the phone 2hrs and 15 mins that the reason my other boxes aren't working is because my "main box" in my family room is not supposed to be there??!! I explain to this guy that I've had this box since I've had service with Verizon and that it is in fact supposed to be in my home. I then go online, pull up my acct and can see that the serial numbers of all my boxes are listed. I explain that to him and he then debates with me that i have an illegal box. 20 mins later i sit there and he individually programs the other boxes. I think ok, great finally now after 6 days with no cable in the rest of my house we're back to normal..WRONG!!! The very next day 12/6/17, i go in my basement and family room to see a message that says "video media error (11003). The device is not authorized to be used in this home. Please contact cust serv. 1.800.837.4966 or visit the website"... So i call back AGAIN!!! same prolonged process and blind transferred twice. Then asked to speak with a supervisor. Re-explained everything again.. All this in a 6-7 day time span and no one bothered to offer any compensation, discount rhyme or reason why after all these days I'm experiencing this issue. This gentlemen that i spoke with took my frustration and said let me first apologize to you and let me see what i can do. He first verified my pin # with no problem. He went in to see that my receiving the new box had nothing to do with the issues with the other boxes. He verified that my dvr box in the family room, which i've been paying for since i first received fios serv 9-10 yrs ago IS supposed to be in my home. He went in and fixed the issues with all of the other televisions and informed me that ' IT WAS A KNOWN PROBLEM WITH THE BOXES BUT THEY MUST 1ST HAVE AT LEAST 10 COMPLAINTS OR CONCERNS BEFORE IT'S BROADCATED TO ALL EMPLOYEES "!!! MY EXPEIRENCE & RESOLULTION SHOULD NOT BE BASED ON THAT. VERIZON SHOULD KNOW HOW TO TROUBLESHOOT TO DETERMINE THAT THE CUSTOMER IS NOT AT FAULT. TO ACCUSE ME OF HAVING AN ILLEGAL BOX IS BELITTLING ME SINCE VERIZON HAS THE TECHNOLOGY TO SEE WHEN SOMEONE HAS ILLEGAL CABLE!! I AM SO TEMPTED TO LEAVE VERIZON AFTER THIS FIASCO!!. I AM VERY UNHAPPY WITH THE AMOUNT OF TIME MY FAMILY WAS WITHOUT CABLE AND THE CUSTOMER SERVICE I RECEIVED FROM BOTH THE CUSTOMER SERVICE DEPT & THE VERIZON TECH SUPPORT. I also now have 2 boxes that i need to drop off. I will have to say that the time frame in which you receive the replacement equipment is exceptional. You receive a confirmation email and I received the email next day as promised. Just didn't received the resolution the same way. Very unhappy, longtime customer of Verizon Fios who's contemplating switching to another carrier. To have never had to call in and then to experience this kind of service has greatly devalued my experience with Verizon and placed doubt in my mind about whether or not i'd like to continue my service. Note, i also have my cell phones with Verizon. Very disappointed.
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Constant Multi-room DVR problems
About twice a month, one of my multi-room DVRs won't play a show I've recorded, I get an error message. I have to go to the auto-fix my DVR page and reboot the whole system, then the DVR will play.
The problem is that typically this occurs in the evenings when I want to watch someting, and when I do that, it interrupts people in my family watching another TV (the main DVR), or it interrupts the main DVR recording another program.
If it was just once in a while, I wouldn't mind, but this is becoming very frequent and annoying. Do I need to request a new DVR? Or is there anything else I can do resolve this ongoing issue?
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employee discount
Moved to My Verizon Account board for greater exposure
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Verizon FIOS technicians are liars!!!! (Continue!!)
My FIOS service is start on November 1, but technicians didn't bring the wall jack. I asked the technical support and ask for wall jack in few days, they come and then leave because they still didn' t bring the wall jack!!!!
On November 16, I asked them to bring me the wall jack again, and they said the closest available data is November 26, and I need to pay technician fee for this. Today, is the November 26, they totally didn't show up! I made phone call and asked for the reason, customer service cheat me to say that the technician is stuck on the previous user, and wil come to my house after he finish his current work. I asked how long it will take, he said the technician will reach me soon and let me wait. Until now, 9:00 pm, there is no phone call, no text from technician. The only text I received couple minutes ago is tell me to reschedule. I am not at the Delaware and asked my friend waiting in my house, and he spend whole day to wait. And I have been charge $90 for no show technician.
How Verizon is become the company that make money by cheating??????
After that, I rescheduled the time which is December 3, but only one technician came and actually need two. So we have another appointment on December 5, but again, until now, no one shows up!!!!!!!! My other TVs can been used still!!!!!!!!
This dishonest thing happended three times!!!! T!!H!!R!!E!!E!! T!!I!!M!!E!!S!!!!!!
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When I turn off tv with STB remote, it turns off but a faded blue screen appears.
When I turn off my TV with stb remote, it turns off, but a faded blue screen appears. I have to use the TV remote to turn it off. When turning it back on, I have to use TV remote again to turn it on. How can I fix this?
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Verizon FIOS technicians are liars!!!! (Continue!!)
Merged with existing topic
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Snowy TV caused by remote
My kitchen tv is snowy with this code briefly on screen CATV 4-0. My remote is P246
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A black box
Last three days a black box appears on the screen—upper left side... I have had to unplug the cable box to make the box disappear...
1st time it appeared in the early morning and 2nd time at 9pm
both times the TV and cable box were turned off, I came in turned each one on as I always do, and the black box was there.
I DO NOT HAVE CLOSED CAPTION TURNED ON!
Thank you!!!
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Replace drive in external hard drive
Our external HD is acting up, can I replace the drive itself? If so, will the DVR reformat it?
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Ethernet connection on Set Top Boxes / WIFI EXTENDER
I have Quantum Giga BIt connection. My set top boxes are VMS 1100 for the media servicer plus 4 slaves. I have the Quantum Router.
I have successfully connected to the ethernet connector on the back of the slaves for APPLE TV. Works very nicely with minor delay when starting a service, not as good as direct connection to TVs thru internet direct to modem. The speed according to the documentation is 10/100 (slower than the gigabit rate). If I connect to the media server the documentation says that the speed would be 10/100/1000.
My question - If i connect something like APPLES AIRPORT EXPRESS or EXTREME or any wireless extender that uses ethernet connectivity to the set top box it does not work. I assume I need to adjust settings on the Quantum Modem or the maybe even the set top boxes thru the user diagnostics menu. DOes anyone know the settings? Also, has anyone tried using an ETHERNET HUB with these connections?
Has anyone been successful wtih this?
Many of the WIFI extenders use the MOCA feature built into the existing COAX, but insofar as I already own the APPLE AIRPORT EXPRESS, I'd rather not spend the dough.
Thanks.
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HBO GO
Does anyone know how to activate the HBO go app for smart TV? Everytime I go online and go thru process, when I enter Verizon as my service provider, it freezes me at a blank web page instead of a page where I would enter the activation code provided by the app. Help!
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Pixel 2 interferes with IR Remote, cannot control Verizon Set Top Box w/phone in the same room
You cannot use your Verizon IR remote to change TV channels on your Verizon FiOS Set Top Box if you point the front of the Pixel 2 towards the set top box.
My Verizon IR remote stopped working, I did everything to get it to work, I changed the battery's, I power cycled the the set top box, I got anther remote, etc. It turns out when I placed the Pixel 2 on the stand next to my bed to charge over night, I faced it towards the Verizon FiOS Set Top Box, when I placed the phone face-down, or in anther direction away from the Set Top Box, I was then able to use the remote to control the Set Top Box.
I even tested this with anther Set Top Box in anther room, Facing the Pixel 2 in the direction of any Set Top Box, prevents the IR remote from controlling the Set Top Box.
I do not know what the Pixel 2 is doing to prevent the STB remote from working, I disabled WiFi and Bluetooth, and the phone still keeps the remote from working.
So, if your Pixel 2 is in the same room as your STB, be sure not to face it towards your STB, it will prevent you from using your IR remote to power the STB off or on, or change channels, etc.
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Programming external speakers
No matter how I try to program or how I try entering information, I have no volume or mute control using the new P2 - STB for external speakers. I am using amplified computer speakers connected to the rear of the STB at the appropriate jack location. I had no problem setting this up with the old box (sorry, can't remember model#). Any ideas or (hopefully) a solution would be much appreciated. Thanks!
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