I recently purchased a new TV and Soundbar. The audio is synchro fine when watching live TV but when I watch a DVRed program, there is a significant audio delay. I changed the STB audio setting to stereo as well as the advanced HDMI audio output to L-PCM but neither fixed the problem. My sound bar is connected to my TV by an optical wire and the STB to the TV with an HDMI cord. I don’t have a receiver. Any ideas on how to fix this when it is just the DVRed programs that suffer from the lipsynch issue??
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Lip Synch issue with new sound bar and DVR
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Cannot figure out if I have FIOS Advanced DVR Service-HELP!
I'm trying to stream from my DVR to my iPad. However, when I try to do this, I can a message saying that my device cannot be connected. The HELP feature on my device does not give me any information as to what is wrong. The FAQ on the Verizon page gives me the following instructions,
Log into Verizon.com/myverizon and go to My Services and select My TV Plan & Features, followed by My Fios TV Plan. Under My Current Plan Details, you would see Fios Advanced DVR Service listed there.
However, when I log in to my Verizon account, I do not have the same menu to select from. There is nothing that says My TV Plan and Features, nor is there anything that says MY FIOS TV Plan. When I log in, I click on SERVICES, then MY TV and it brings up a page that says TV MANAGEMENT. On the right side, it says MY TV SERVICE and says my plan is EXTREME TV HD. If I look under CHANGE MY TV PLAN I cannot find anything about ADVANCED DVR SERVICE.
So where can I find out if I already have this service, and if I don't, how can I add it? Thanks for any help you can provide.
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Hay Verizon did you block showtime especially when shameless is on. Channel 865. Certainly seems so
Just got upgraded FiOS try to use Showtime usually when shameless is on Sunday night and always get the you have a coaxial problem are you guys blocking it
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Video on Demand Customer service Headache
I haven't been able to watch my 90 day fiance episodes for weeks now. Same thing happened to us when we were watching AHS. Episodes would dissapear or come up with error code 153. the entire CULT season dissapeared for awhile before it came back on its on.
This time around i decided to call Verizon customer service for some help and they've been as useful with the problem as my napping cat. it's been a week of waiting on hold to talk to a human and being left with empty promises that the problem with be fixed by "tonight".
Now i don't even have the option to clock on the episodes i was trying to watch; but when i was able to click i would et an error code VOD_153. Has anyone else been able to fix this problem on their own?
PS. I thoroughly regret "trying out" Verizon Fios. I miss my comcast OnDemand!
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Left over temporary cable line
Merged with existing topic
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When I turn off tv with STB remote, it turns off but a faded blue screen appears.
When I turn off my TV with stb remote, it turns off, but a faded blue screen appears. I have to use the TV remote to turn it off. When turning it back on, I have to use TV remote again to turn it on. How can I fix this?
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Turning Closed Captioning OFF
Hi. All of a sudden Closed Captioning has appeared on my TV. I have tried the previously posted suggestions of turning off the TV, hitting the CC * button on the remote and going through the TV selections to turn the CC to OFF. It works for a few seconds, then pops back on. Any suggestions? Thanks
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No signal from FIOS DVR Box to Sony 4k TV
I have a FIOS Quantum DVR box connected via HDMI to a Sony 4k UHD TV (Model XBR75X850D). If the TV is turned off and left off for about an hour or so, when I turn the TV back on it does not have a signal from the FIOS box. If I reboot the FIOS box, the signal returns. FIOS has replaced the box 2 times, and has also replaced the outside box and splitters within my house, but the problem persists. This started about 2-3 week ago. Sony has alternately told me that it's a TV software problem, a TV hardware problem, and most recently that it's a problem with the FIOS box since other devices connected via HDMI to the TV don't exhibit the problem. I have also switched HDMI cables and ports on the TV. Has anyone experienced anything like this or have any suggestions for me?
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No signal from FIOS DVR Box to Sony 4k TV
Merged with existing topic
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Fios sucks!
Customer service line takes forever to reach and after you've invested hours speaking to them & having them convince you to reboot the box / troubleshoot, they still have no way to resolve your problem w/ fios cable + internet. They will not send a technician unless you pay for one. And they're delusional to think there are no problems w/ their service or product! This is the last straw: Fios shorted out on me while I was watching a movie on demand, and when it rebooted, it reset the movie to the very start. It happened twice where I had to watch the movie from the beginning twice and the last straw was when a Emergency Monthly Service interrupted the movie for the 3rd time and it then restarted the movie from the beginning for the THIRD TIME. **bleep** watching the movie!
Besides that, we have a voice mailbox we haven't been able to access for years! Really thinking of moving on to another service since this one sucks balls!!
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antivirus
looking for free antivirus protection minds has stop
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antivirus
Moved to General Products and Services board for greater exposure
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Samsung Smart TV does NOT connect to FiOS wifi
- It was all fine and suddenly the TV stopped connecting to the wifi.
- It shows connected to the router but not to the internet.
- My TV is new so still under warranty.
- Samsung tech support made me go through OS update, reset etc. - still the same result - so Samsung says talk to your ISP
- FiOS support made me go through router reset and all - still same result - so FiOS says talk to Samsung!
- FiOS also says talk to our EXPERT CARE by paying a fee!
Anyone else facing similar problem?
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Ok button
The OK button on the remote no longer works as of this evening. The light on the front of the DVR flashes, so it's getting signal from the remote just fine. All other buttons seem to work fine, but it's ignoring the OK button. Tried the upstairs remote and same thing (and the downstairs remote works fine on the upstairs STB). As it stands now we can't select a channel to watch out of the guide, nor can we select something off of DVR to watch.
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TV signal dropping for 5-10 seconds
The TV signal drops out leaving a blank screen and no sound for 5-10 seconds then comes back on. It happens on 2 separate TV's. Do I need new Fios boxes or is there field eqipment having an issue? Haymarket VA
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Threats by customer service!!
I have begged for MONTHS now for help from what's supposed to b a company! My TV CONSTANTLY stops dead - no pixels - just stops! This is too frustrating! To the point I can't even talk to Verizon! All I do now is scream and cuss due to V being NO HELP WHATSOEVER!! I finally calmed myself and called AGAIN about this CONSTANT, FRUSTRATING problem a coup!e weeks ago. I was told that HE DIDNT SEE A PROBLEM ON HIS END!! I told him I need someone to come out to see the problem (AGAIN)! He said fine but there will be a charge! That set me off and I told him to just come pull this &%$# equipment out! I've had it! He said "That's fine but we'll charge you!!". Because this fool can't " see" the problem on his end he's threatening me with charges to come see what's wrong? Now what do I do? He said over $200?? There's SO MUCH MORE but it truly exhausts me trying to deal with this so-called company! I'm now in a new contract because I called in for 3 days of credit because my DVR was not operating!?!? And my HBO IS GONE!! I called IMMEDIATELY when this happened (twice by phone, once internet) and LITERALLY RECEIVED NO RESPONSE FROM THEM!! I JUST WANTED CREDIT!! I DID NOT AND DO NOT WANT A NEW CONTRACT AND I'D LIKE MY HBO BACK!!!!!! I FEEL COMPLETELY TAKEN ADVANTAGE OF BY VERIZON!! I AM GOING TO VIDEO A PROGRAM SO VERIZON CAN SEE THE PROBLEM!! MAYBE THAT WAY THEY WON'T CHARGE ME A COUPLE HUNDRED DOLLARS??? BUT.......I'M SURE THEY'LL TRY!!!!
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I can't watch any content through the FIOS app or any other app
Trouble ticket is {edited for privacy}
After wasting a hour online (3 different people - 2 "disconnects") before being told I was talking to the wrong department they gave me the 800 # for tech support. I spent 45 minutes on the phone last night, and was assured that the problem would be resolved today, but it has not been and there has been no contact from FIOS.
My problem is that I'm subscribed to the Ultimate HD package, however, when I use the app or a channel's app, it checks with FIOS and FIOS advises that I'm not subscribed to a high enough tier, however, the tier it lists is below my tier. I also am subscribed to the channels that I'm attempting to view online because I can view the channel on my boxes at home.
Support advised that it was something about my account being commercial, but it's a residential account. I do have other commercial accounts, but they are unrelated.
Does anyone have any idea of how I can get help with this issue without having to waste another ton of time on the phone?
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DVR Sync problem increases with each trick play.
For a little over a month now, the audio sync when playing back on DVR got out of sync with each "Trick play" (FF, skip,Reverse, pause, etc). Sync can be reset by Stopping (not pause) and then resuming play.
I've restarted/rebooted everything lots of times - no joy. I've been waiting for a build that fixes it, but none have.
It's getting to be a pain - please fix.
PJ
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Delay
Hi,
Anyone having problems with a lag on the screen. The audio and video don't line up. Usually happen when I pause or something is being recorded. ihave reset the router many times, still happenng. Please help!
Thanks,
Vicky
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CABLECARD issues, can't get new CABLECARD to activate
I am having an issue getting a CABLECARD to activate on my new contract. Previously, I had a HDHomerun Prime with a CABLECARD active for 2+ years. I had to replace my CABLECARD with a new one and it's now unable to activate and Verizon support has been unable to assist in a useful manner. I feel that something is wrong with my account provisioning. I had a heck of a time even ordering service to the point where the online ordering completely failed. The lady on the phone had to bootstrap my service together.
Facts:
1) This device has worked in the exact same configuration (wiring, coax, etc) previously.
2) The only thing that changed is a new CABLECARD tied to a new account.
Here are all my CABLECARD diagnostic info:
| Card Authentication | success |
| Card OOB Lock | none |
| Card Validation | none |
| Card Manufacturer | Motorola |
| Card Authentication | success |
| Card Validation | none |
| 3DES encryption | supported |
| OOB Frequency | 75.250 MHz |
| OOB Lock | none |
| Signal Strength | 0% (-66.1 dBmV) |
| Signal Quality | none |
| Channel List | none |
In order to start cable service
for this device, please contact
your cable provider
CableCARD ID: 000-011-405-822-5
Host ID: 064-320-601-832-4
Data: 375-874-324-95
UnitAddress: 000-00114-05822-160
Card S/N: MA0837CAXY72
eCM MAC: Unknown
Host MAC: 00:18
D:31:BF:EE
Host Type: One-way
Network Setup
OOB Mode: OOB GTC: OOB
2-Way: Unknown
Rx RF Freq: 75.25-IT LKC: 75.25I
Tx RF Freq: ---.-- Power: --
RF-OOB Status: WAIT SYNC
EMM ID/PID: --/--
VCTID: 2 OOB Msgs: 0
VCT: 0 OOB-rate: 0
NIT: 0 XAIT: 0
NTT: 0 CVT: 0
STT: 0 EAS: 0
Full Tx: 0 Full Rx: 0
CableCARD(tm) Status
Man: Motorola Uptime: 0001 17:18
HW: 0469927002 Boot: 03.25
FW 02.65 - --/--/-- --:--:--
FW* 06.25 - --/--/-- --:--:--
Unit Address: 0x0000AE09FE
000-00114-05822-160
DL State: IDLE
Left: 0 Rcvd: 0 Rate: 0
Last Error: NONE
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