My main set-top box has been freezing constantly for the last few months. It's happened three times in the last two days now; the latest was just an hour ago. I turn on the TV to find a frozen image and I can't change the channel, bring up the info, anything. Turning off the box only gives me a blank black screen, and I can't turn it back on or anything else. The only way to fix it is to unplug the box and plug it back in, but it's getting irritating having to do that so often. I have called customer service in the past and have done as they suggested but freezing starts again about one week after doing as I am directed. I was even sent a new DRV box and I sent it back as it did the same thing right after I switched them. I see I am not the only person with this problem but I also don't see where anyone got it taken care of. Will this ever be fixed, or do I need to go back to Cox. Cox was not perfect by any shape of the imagination but at least it never froze like this does.
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