We recently upgraded our data only service to FiOS TV and Quantum internet. TV service in the house works great. However, attempts to watch live TV (on channels that I subscribe to/pay for) using FiOS mobile for iPAD and on my home computer continue to result in some error message saying that my subscription cannot be verified. The same happens when trying to view WatchESPN or Disney via our Apple TV.
I've attempted to resolve this via two or three chat sessions and at least two phone calls to Verizon and it hasn't been fixed or resolved. Somewhere in my account a "pending order" exists, although I don't have one pending. No one knows how to clear this out but thinks that is my problem. This is very frustrating.
Any suggestions or thoughts? I have done the following:
-uninstalled and reinstalled FiOS mobile
-been sure to log in under the primary user when online or or the iPad
Thanks!