Verizon recently exchanged by STB from the HD 6200 to a HD 7100. I am now experiencing a sound drop off when watching TV. When watching a program, the sound will go off and return approx. 2 minutes later. On my remote, I can channel up one and back to restore the sound. I recall having the same problem 3 years ago with my HD6200 STP. I was advised back then to press power, select and then menu on the STB and a white user screen appeared. I then changed the audio to L-PCM and this fixed my problem.
I just pressed power, select and then menu on my HD 7100 STB and did get the white Settings screen; however, I do not see the same "settings" for audio from my previous fix. I checked my audio setting from the main menu and found my audio was set for "surround." Since I do not have a surround system, I changed it to stereo. Can anyone help me with this problem? Thank you.