I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
..........
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..