It is virtually impossible to report a Verizon wire/cable down. It took me nearly an hour to find a number. Verizon sites have nothing. I finally got a number from Ask.com.
I reported the wire down; explaining that I had called the localelectric utility. They were there in 30 minutes - but they said they can't repair the line, as it is a Verizon cable that is down. Apparently, since the service is not OUT - they don't seem to care.
Wire is hanging from pole line...about 6 ft. off the ground. I reported - Ticket number: {edited for privacy}; but nobody came.
Getting a response from the Maryland Public Service Commission is almost as bad. What gives??