I have called eight times in the past week, been hung up on twice, and have never had my problem directly dealt with or even answered correctly. I have had two "promised" calls from supervisors that have NEVER COME. My service is not working and though they promised they will refund me and fix it, they cannot or will not send an email confirming this, so I have no record that they actually will refund my bill.
Will cancel my service as soon as possible.