I recently ordered an upgrade from my multi-room dvr to the fios quantum DVR. What I recieved today was a refurbished DVR that looks older and dirtier than the five year old multi-room DVR I have had since signing up for FIOS. The more I think about this the angrier I get. The iceing on this cake was trying to use your website to contact someone and tell them this.
If by "Quantum" you mean refurbished crap, you can keep it. I can slap the return label on the new equipment and return it. Please remove the upgrade and applicable upgrade fees from my account. I simply don't understand how you charge someone $49.00 to upgrade to used equipment.