My internet router stopped working in March. My fiance and I contacted verizon and they mailed us a new router. I packaged up my old router and dropped it off at my local UPS location on March 19, 2016 around 4:00 p.m. I did not receive a receipt because it was a prepaid shipping label nor was I provided a tracking number. On April 26, 2016, I received an e-mail stating that my equipment was never received and I was going to be responsible for paying $100.00 for the router. I am not paying this and would rather cancel my service. I returned my equipment. Why would I keep a broken router? How do i avoid these charges?
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