Excuse me while I vent for a moment --
Awhile back I upgraded to FiOS Quantum and had nothing but problems in the beginning. Luckily Verizon was able to fix the issues and offered me 6 months of HBO for free.
Ok, nice enough. But the part that they left out was that I would need to cancel HBO after the 6 months or I would be billed for it going forward. Shame on me for not checking my bills, but I just realized the "free" HBO I was offered ended in September 2015 and I have been being charged $19.99 a month for it since. I never even watch HBO so didn't even notice it was still activated and like I said, I do the automatic payment and rarely check the details of my bill. Obviously I need to start now.
By my calculations, Verizon has been charging me an extra $20 per month for 8 months not only for something I didn't even know I had, but also something I never agreed to. That's $160 Verizon has unknowingly pilfered from me.
Once I realized this scam has been part of my bill, I immediately called support. I spoke with some woman who was baffled that this had happened. She agreed that I was due a refund but, according to her, she was unsure how to process it. She told me she would have to talk to a manager and assured me that someone would call me back. Well that was like a week and a half ago and not one phone call back and I am still being charged for HBO! I have limited free time to call and waste time with incompetence so I have not yet had a chance to call back, but I don't feel I should have to. I've already logged a complaint. Now the responsibility lies with Verizon.
This needs to be taken care of immediately or I will contact the BBB.