I have had Verizon for about a year and a half when I called to transfer my service into a new account. The agent never discussed there being a transfer charge and we set an appointment date. Before my appointment date arrived, I called in again because I was going to move to another address and needed to change the initial address. When doing so, the new agent mentioned thne $80 fee to transfer. I then asked how much it would be to cancel and just start as a new customer and so that i could also take advantage of new customer promotions; she then answered it would be $60 to cancel and I would in fact qualify for new customer promotions. I went ahead and cancelled. When i asked for the new quote she said that it would be about $20 more a month than the plan i had JUST cancelled about a minute earlier AND oops no new customer promotions!!! I have worked in a call center before and did not want to yell at her or anything so i asked if there was any way i could justget my plan back, she said no and that pretty much it is what it is and there is no way around it. I then told her I would just shop around. I spoke to my roomate and we agreed that we were both satisfied with Verizon's services and I would rather stay with them (I did not even shop around or call one competitor.) I then call Verizon again in the new month to see if anything new has came out in regards to promotions, and there had not. I asked the agent how much it would be for the same service and he said a base of $79.99, i then said i was not paying $20 more for the same service i just had; he then said he could do $69.99 for the same exact service I just had (which made me wonder why he quoted me the original $79.99 but again i decided against being a problematic customer.) I told him i wanted to pay the same as what i had and he said it was just not possible so at this point i said i would just call back after shopping around (minus well since Verizon is not interested in keeping my business as i am on giving it to them.) He then asked me why i would even bother calling back then, so i answered because i was going to shop around first, so he went ahead and asked me again why woudl i call back again, so finally i answered "fine, i will not call back then."
So at this point i am wondering if my account has been flagged or something so that every agent i speak to tries to lose by business as opposed to keeping it? I am extremey upset with the service and answers i have received and would like to continue being a Verizon customer at the price i was at OR better.