Hello:
I have been experiencing a particular issue during the last few weeks.
Every night, around 8pm and for a period of 2-3 hours, I am not able to watch some HD channels on any of my two STBs.
When I tune in some of these channels, I get the 'channel currently unavailable' message.
Internet speed do not seem to be affected.
Every time this issue happens, I reboot the STBs and ONT and nothing changes.
I read in this forum that missing some HD channels may be due to problems with the coaxial cable and/or splitters.
But I think that if something is wrong with the cable and/or splitter, I should be missing the channels day and night, and not only during 3 hours.
Either way, I visually inspected all visible parts of the coaxial cables and everything looks good. I also replaced all splitters, but still having the same problem.
After running some basic diagnostic functions provided by the STB, I realized that SNR levels drops from GOOD during the day to FAIR during the period of 2-3 hours during the night (missing channels shows a SNR level of 0).
Do you have any idea of what could be happening?
I would really appreciate any pointer that may help me to solve this issue.
Thanks in advance!