I live in the 23320 zip code area (Norfolk VA area) and a Verizon technician came by on Aug. 24 to install the new VMS1100 DVR and Quantum FiOS service per my new 2-year renewal agreement with Verizon. Subsequently, on Aug. 30 or 31, an update was apparently made to the system. The update seems to have reduced the capabilities of the "Search for Show" function from what it was prior to this update. ("Search for Show" is in the "Create New Recording" section).
.
For instance, the biggiest college football game coming up this coming Labor Day weekend is No. 1 Ohio State at Virginina Tech, primetime ESPN on Labor Day night. When I try "Search for Show" by entering "College Football", or entering "Ohio State" or entering "Virginia Tech" the game does not show up in the results of any of these three searches, nor in any of the other searches that I attempted. The previous week, prior to the Aug.30-31 update, I was able to schedule recording of this game by doing a search for "College Football" where the game was listed. Additionally, all of the upcoming college football games to be broadcast for the next 10 to 11 days were listed chronologically. However, subsequent to the Aug. 30-31 udate, I no longer get this result.
.
I talked with Verizon Technical Help (800-837-4966) on Aug. 31, but the agent did not seem to understand what I was trying to explain. However, she did note that an update had been made to (my) system the previous night. I requested that a technician be scheduled to come by so that I could show the technician how the "Search for Show" function was performing (from my experience these installers/technicians know every function of the FiOS TV operation backward and forwards and that maybe they could help). However, she would not approve this.
.
When will an update be made to the noted Aug. 30-31 system update in order to re-establish the previously thorough search and presentation capabilities of the "Search for Show" function?
Thanks.