I SHOULD NEVER HAVE GONE BACK TO VERIZON. RIGHT FROM THE START THEY PULL THE OLD BAIT AND SWITCH ON ME. SINCE I HAVE BEEN WELL SCHOOLED IN THEIR TACTICS I FOUGHT THEM AND HAD 24 MONTHS WITH NO PROBLEMS.
THEN I BOUGHT A NEW TV BACK IN APRIL. ALL I NEEDED WAS A HD BOX FOR IT. THE FIRST SIGN THAT THEY ARE GOING TO SCREW YOU IS YOU HAVE TO GO THRU SALES TO GET A BOX. MRS PLEASANT WAS SO WILLING TO HELP ME OUT AND SAVE ME SO MUCH MONEY BY UPGRADED TO QUANTUM. i WAS PROMISED MORE SERVICES FOR LESS MONEY. SHE WAS GOING TO WAIVE THE UPGRADE FEE AND THE DELIVERY FEE (OH THEY CLOSED ALL THE STORES IN CALIFORNIA SO WHY SHOULD I PAY?) EVERYTHING WAS GOING TO BE RAINBOWS AND LOLLIPOPS.
MEANWHILE 2 OF MY DVRS WERE RECALLED AND REPLACED WITH 2 NEW ONES. THIS WILL COME INTO PLAY LATER.
TWO WEEKS LATER MY QUANTUM SETUP CRAP ARRIVES. I HAVE 5 TVs, TO UNINSTALL AND REINSTALLING TAKES TIME AND PATIENCE. BOTH OF WHICH I HAVE VERY LITTLE WHEN IT COMES TO VERIZON.
SO I HAVE ALREADY REPLACED 2 OF MY DVRS.
NOW I INSTALL MY QUANTUM SYSTEM. I GO TO MY DVR AND THE OTHER DVRS AREN'T LISTED LIKE THE WERE ON MY OLD EQUIPMENT. I WAS TOLD AND I REPEATED TO HER I WAS GETTING MORE RECORDING TIME AND A BETTER DEAL WITH QUANTUM. WELL AS IT TURNS OUT I HAVE TO PAY $20.00 MORE A MONTH TO GET THAT SERVICE.
SO WHAT I ACTUALLY GOT WAS LESS THAN I HAD AND I AM PAYING MORE. YOU KNOW STANDARD SCREW YOU PACKAGE.
BUT I HAD ONE TRICK UP MY SLEEVE. BECAUSE I HAD TO PACK AND HAUL ALL OF THE BOXES TO THE UPS STORE I HADN'T DONE IT YET.
I REINSTALLED MY OLD EQUIPMENT AND PACKED UP THE NEW STUFF. RETURNED IT ON MAY 25,2015
I CALLED CUSTOMER SERVICE AND TOLD THEM THAT THIS IS NOT GOING TO HAPPEN I WILL NOT BE FORCED INTO SOMETHING THAT THEY LIED ABOUT.