The old CRT TV in the bedroom died and I replace it with a new LCD HD one. That necessitated swaping out the old SD box for a new HD one. The website was confusing so I gave up and went to the Verizon Experience Store to return the old SD box for an HD box, Should be a simple one-for-one swap right?
The annoything thing now is the rental fees I'm being charged:
Additional Services & Equipment
Services
DVR Service
12.00
Equipment
(Rent): 2 TV Equipment Package
19.98
(Rent): Digital Adapter
5.99
I only have three pieces of equipment there --a DVR box for the Den TV, a box for one bedroom and an adapter for another bedroom tiny TV. So why Four fees for THREE pieces of equipment. HUH?
Previously I was only charged for the adapter, 1 SD Box and 1 DVR. Why am I being charged two rental fees for ONE piece of equipment?