Hello,
After the latest Quantum TV Electronic Programming Guide (EPG) upgrade which now includes pictures (like we can't read?), the Audio stops as if one packet has been dropped (it isn't though, more later). It quickly returns to the volume prior to the interruption however this happens on all channels, including music choice. That's the easiest way to see if you have the problem, steady music/sound.
As to my sleuthing so far: it appears to be the HDMI handshake protocol with the output to the TV. I suspect this because if you rewind live TV you can hear what was said. If it was part of the live stream that couldn't be done, it would always drop out at the same spot because the DVR would record that bad data hit. If as I suspect it's part of the TV HDMI handshake from the Arris boxes, this shows it since it isn't being recorded on the local DVR drive. It happens on all the Arris systems, both Media server and clients. It originally showed up as both video pixelation and audio, then a fast push of more software made it audio only, then one more upgrade (all happened within a week) and the spacing between audio hits started to stretch out. I noticed that if you reboot the Media Server it will happen rapidly for a few minutes and then start spacing itself out.
Is anyone else experiencing this problem on Quantum TV since the latest EPG upgrade? I can't get past the wall of Tier 1 people which makes for a horrible Customer Experience for all of us. I'm turning to the forum hoping either someone from Verizon's Tier 4 engineering in Ashburn or even the Tampa programming site read this (it was in Tampa, not sure if they are still doing EPG work). I also hope others who are experiencing this jump on the message and at least say yes, you too, so they see this is a real and hot problem. If you've gotten a workaround that too would be great!
Help!