I have four set top boxes:
1 VMS
and
3 IPC
The VMS works fine. One of the IPC's works fine.
About a week ago, two of the IPCs stopped working where they say "network connection can't reach the VMS."
Try all troubleshooting and never resolves.
Funny thing is that the VMS can see those two boxes (but no longer sees them with the friendly name they used to have such as "Master Bedroom") but yet the boxes say they can't connect to the VMS. Furthermore, one of the boxes eventually says that I can watch limited television (but can't access DVR) but if I go into the settings I can see that the box reaches the Internet, can access widgets, yet it can't connect to the VMS (again the VMS actually sees the box and the VMS can REBOOT the box if I ask the VMS to troubleshoot the box which is an option in the Settings, Customer Support options).
The other box is just sitting at error 8305 unable to register.
The folks who keep calling me from Verizon are very nice but have been absolutely unable to do anything to resolve this and they keep asking me to do basic things (like reset my router to factory settings, which wastes time and doesn't do anything... as I've said, the IPC's all have internet connectivity and the VMS can see them).
Nothing changed in my house, so why did the boxes get silly? There is obviously a provisioning error with the boxes at this point and I can't keep talking on the phone for 30 minutes at a time without any progress.
I just want the service I'm paying for and want reliable devices.
Help!
