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Software update - everything on DVR gone

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I'm trying to remain calm. My STB had a message saying there was a critical update to the software and a countdown clock. It did its thing, re-started and re-loaded. When it was done, I wanted to return to my almost full DVR recordings because I watch all shows there.. it told me it was empty. No recordings. No scheduled recording. No deleted recordings.

 

I rebooted the STB. Still no go. I thought perhaps I could find the "cloud" my settings should be saved but so far no luck. Ironically I was going to upgrade to a larger DVR because I was at  97 - 100% and figured it would be nice to have even more. Now it's gone.

I PAY FOR THIS!!!!!!!!

 

 

Any suggestions? 


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