Greetings community, I wanted to check with others on an issue I'm having after upgrading my TV package.
I recently upgraded to ExtremeHD to take advantage of some channels I wanted. One of them is One America News for me in zip 07747 that is chan 116 and 616. Both are listed online as part of the ExtremeHD package.
After upgrading, OAN came in on HD 616 only on my main Quantum TV box, but not the satellites. SD 116 worked on all of them. Then 616 stopped working all together.
I went through the process of rebooting all of the units, using the automated fix agent which re-pushes programming, and spent an hour on the phone with a tech. Nothing could get the OAN 616 HD channel to work.
The phone tech scheduled a in-house tech visit of which the guy just left. He had a printed out paper showing OAN is only available on SD for ExtremeHD. I logged into my account and pulled up my lineup and showed him that 616HD is also included as of my package on the website. Their response is that the website is not updated, and the paper lineup guide is more recent!!! This was confirmed by someone on the phone he was speaking with.
Basically I signed up for ExtremeHD with OAN in HD on 616 being one of the channels in the package that I wanted. I sign up, and am now told that it is not included and how "channels switch packages all the time".
All I want is what I signed up for and paid for. I have a screenshot of my online line-up showing I should have it, and the tech on the phone (of which I spent an hour with) also confirmed it is in my package.
Anyone else have a similar experience?