Over the past few months of having Verizon the On Demand Tiles and Pixelates and audio cuts in and out as well. The online and phone support tells me its my router, boxes, wiring yada yada yada. Then they send out 4 different Techs to look at the problem. They have replace the ONT and it doesn't fix it. Then they move the ONT and does not fix it then they come in and say that what I am seeing on my screen happens at their switch station where my feeds come from. HUH? so I have been wasting my time calling and chatting to get something done. The Techs have been complaining about the Router at their station and apparently its "TOO EXPENSIVE" for Verizon to repair. Techs say because they don't have that many customers that use the service in my area. I feel that what I pay per month on my bill this "not repairing the problem" is not acceptable. I don't want to get rid of Verizon but if they don't want to fix the problem I will have to resort to canceling the service and obtaining someone to get out of the contract I am in. Best way to get out of my contract is maybe to add up all the time I have spent with tech support and online and give them a bill back. The funny thing is if I stream any other Internet Movie or Video service no tiling or pixelation. There are no issues with regular TV or video only the On Demand Portion. It is very frustrating when the family wants to sit down and watch a movie and cannot because the picture and audio is horrible and unwatchable. If I try to rent a movie I have to call in to get a credit back. This has been very frustrating and has wasted a ton of my time. I am not sure where else to complain but here and then I guess I will have to take it to the local news media for a nice little run on the evening news. Again I pay per month for this service and I find it unacceptable for this to continue and be a hindrance to my life. I need someone to help and please do not reset my ONT, receivers or router it is not that at all. I have to go back and reset all my settings everytime.
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