So FIOS sent the new quantum eqiupment for my tv, and included generic instructions. I have some questions right off the bat:
1. Right now I have 1 DVR, 1 HD digital box, and one box for an old analog tv. What I received are two identical boxes and one much smaller box. I figure that the two identical boxes go where the DVR and HD boxes are, but have no idea about the smaller box. Is it an additional piece of equipment that replaces my DVR? Does it replace the box on the analog TV? the packing list is no help - it just lists the boxes by serial number, does not provide a description for anything but the new router.
2. The instructions say to use activatemyfios.verizon.net if installing both internet and TV, and to follow the guide if installing TV only. I am installing quantum only for the TV, but since I also have internet do I use activatemyfios.verizon.net? I hope so because the TV only instructions say I need to install using a cablecard, and I don't have one of those.
3. If I need to use the web to activate the new router, how do I do that if the old router is removed and the new router is not yet activiated?
4. It's Saturday morning - are there even any FIOS tech support people available to helpl with this if I need it?
Any guidance or information would be greatly appreciated!