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VMS Client Channel Buffering Problem

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I just received my new Verizon VMS system which includes 2 client units.  I hooked everything up and all was working as it should except that when watching live TV on the two client units, it will not buffer two different TV channels and allow me to switch back and forth between these two channels and rewind, fast forward or pause.  It will only buffer one channel and when I switch to another, the original channels buffer is gone.  I could do this on all three of my standard HD DVR boxes before swithcing to the VMS and this was a huge feature for me as I like to watch multiple shows or sporting events simultaneaously.  I called support and after about 90 minutes they could find no problem or find any solution other then to send me a new VMS.  The odd thing is when they looked at all of the tuners being used, tuners 3 annd 4 were never getting used.  The odder thing is that it seemed to work properly on one of the client boxes until they did a cold init and then that one also stopped allowing 2 channels to be buffered.

 

Should I be able to buffer two seperate channels on the client boxes as well as the main VMS box or did they for some awful reasone take this feature away from the clients??

 

Thanks,

Eric


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