I just received a new set-top box, identical to my current unit for no reason. I made a change to my TV service but it didn't require a new box.
Now, they want me to return it or be charged a monthly fee.. It cost $79 dollars to have them pick it up.
I live in NYC and it's a real hassle to drop off this heavy box at one of there (very few) service centers.
What gives? Why would then send me this unwanted box, and then, expect me to be responsible for returning it.?
Verizon FIOS has become as bad, or worse, than Time Warner Cable..
PS,I just used their spellcheck on this message and it wanted to replace FIOS with BIOS...HA HA losers.