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TV on line non-functional

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For the third time in a week, Verizon tells me I must subscribe to access certain channels on line.

 

However I am a subscriber to all of them!

 

I have spent over 3 hours on the phone and here I am yet again unable to access anything!

 

Is there a direct line I can call versus that annoying computer menu that finaly puts me on hold to await someone? Why can't I simply email someone?

 

Is anyone else having this issue? Sunday, the first call I made I had a person tell me the sysytem was down totally and I needed to call back in a few hours.

 

Thanks for any assistance or suggestions.

Debi


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