On January 2014 I was having problems with one of my Cable Cards. I called Vzn and I replacement card was shipped to me with a prepaid label for me to return the faulty cable card. I took card to the UPS store, received a copy of tracking number. A few days later, I checked the Tracking number and saw it had been delivered. Two months later, I am still being charged for the additional Cable card. When I called the Billing department, I was told they have no record of the cable card ever being returned.
↧