I am having trouble getting my FIOS TV working and am becoming pretty frustrated with it. Hope someone can help out.
Quick history: I have had FIOS internet for a year or so and has always worked fine. I recently had FIOS TV added so they sent the set top box and a self-install kit.
Current: I hooked up the new box followed the instructions and the activation steps ran fine. When it is finished I can get to the menu and the guide but it is empty. No programming shows up and when I try and use any of the menu options I get something along the lines of "feature currently not available, try again later".
I have contacted Verizon and ran through all the typical checks dozens of times. Resetting STB, resetting router, resetting both, checking wiring, nothing works. I have even tried putting a splitter in the line just 3' from the outside box and hooking up the STB and a TV there and same problems so I know its not the wiring in the house.
I was sent a second STB from Verizon and that one didn't work either. It actually doesn't get as far through the activation process as the first box. Hangs up on black screens for an hour plus. And yes I have tried all of the reset/power down steps on the second box as well.
If anyone could help or has any suggestions it would be much appreciated.