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Channel: Fios TV Technical Assistance topics
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Stream Live TV

Is there a way to stream live TV through a web browser with Fios like you can with Xfinity?

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Disney channel on the Xbox

For a couple of weeks now, the Disney Channel has not been playing correctly on the Xbox. It looks like it is in fast forward and there is no sound. All other channels seem to be working correctly...

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New Software Update 11/11/2014 2 A.M. Major Bug

New Software Update 11/11/2014 2 A.M. Major Bug I discovered this major glitch.I have 89 % of my DVR filled with moveis, etc.  I have all of them set "SAVE UNTIL I DELETE" After this update all my...

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HBO GO and ShowtimeAnytime don't work on laptop

I am subscribed to HBO and Showtime.  When I try to watch on my laptop, I get "invalid certificate" message and also a banner at the top telling me I am "not subscribed to this service, upgrade now." I...

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User Not Authorized Error. Please contact us if you need any further...

Trying to log in and watch ABC online with my iPad, keep getting this message: User Not Authorized Error. Please contact us if you need any further assistance. Error code: 4001 This just started...

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FiOS Internet Plan Exceeds Equipment Capability?

Moved to FiOS Internet board for greater exposure

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Lowest Available FIOS Rate

I'm about to move into an apt. in Falls Church, Va. and I need to find out the least expensive bundle package I can get with internet, phone and TV. Any help would be fantastic.

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No audio settings in STB DCT700

Trying to get into the audio settings off of the main menu for my DCT-700.  Does anyone know why there would be no option for audio settings in these.  According to the Fios self-help, it says there is...

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Favorites aren't being remembered right

I use the system menu to remove channels I don't want in the favorites list and they keep coming back!. The worst offender is the Arouse channel which I assume is smut. It's as if Verizon is trying to...

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FiOS Mobile "TV Remote" Widget for iOS or Android, thoughts?

Wouldn't it be cool if on your iOS device, you could swipe down on your notification center, and access a FiOS Remote through a widget. I think it would be nice if the Verizon FiOS App included a...

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Where did ME TV go? Why are we not seeing it anymore?

We've been watching it and enjoying it for about two or three weeks. Now we see a screen message that says FiOS is working but the channel is no longer available. What gives? We're less and less happy...

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Data provisioned via Ethernet

I have recently switched to have my ethernet provisioned from the ONT to my Airport extreme... Works Great!  Only issue is I can't use the mobile app to set recordings be cause it sits behind my router...

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Email address for Support

Why can't I send an email to Support?  I was talking to a person via online chat, who said that "billing" is the only group to resolve my issue - why I'm paying a lot of money for Quantum (and have...

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On Demand Pop-Ups

With the new Interactive Media Guide on Nov 12, 2014,  now when I go to a channel that is showing a movie that is also an On Demand movie, a pop-up appears for a couple of seconds that tells me to...

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Verizon On Demand

Why does it take 4-5 days for shows to show up on "On Demand"? Not just any one channel either. Lots of channels; FX, Comedy Central, ABC, AMC, etc.. etc... After a show airs, it takes 4-5 days for...

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Expanded DVR Options

I already have an existing expansion ITB external hard disk that is getting filled up. Can I add another expansion HD without loosing the content of my old recordings in my first external HD? Can I...

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Service Availability for 33604

I am buying a new home and area I am moving to has no Verizon Fios. I've had verizon for many years and was baffled by how a community built in 2004 does not have fios yet. Will the services be...

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TV Guide Interface

The TV Guide had changed to very dark colors which is making it hard to read.  Not sure if this is on our end or a universal thing.  We've also noticed the DVR recordings are  the same dark colors as...

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Flip by Favorites and Direct Channel Entry

After upgrading to Quantum, when I set the channel up-and-down button to flip by favorites I can no longer directly go to a channel by entering the channel number. This happens on all my HD TVs, but...

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FIOS TV New Image Multiple Issues

Since the forced download of the New image to my FIOS Set top boxes, I have the following issues.1.  Attempting to retrieve the FIOS Digital Voice on any of me devices causes a complete reboot and...

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