Poor Customer Service.....Losing my patience
I have had the same problem since installation, about a year now It all starts with the set top boxes (six of them) losing their menu functions followed by a lose of VOD services. This is usually...
View ArticleTECHNICAL SUPPORT PHONE NUMBER
Can someone please give me an actual phone number to call for FIOS Technical support. I find it crazy that it isn't easily available on the website and I have been looking for it on the site for over...
View ArticleIPC1100 P2
I recieved my order today and they made a mistake and sent out 3 extra boxes. No big deal I will return them. But I noticed the IPC1100 has a new phase 2 . They say IPC1100 P2 and phase 2 on bottom....
View ArticleHow do you mark where you stop watching an On Demand program.
I can't see how to mark my spot when I stop watching an On Demand program before it's over. If I hit the stop button or put it on pause and it times out, it starts from the beginning. I had Comcast...
View ArticleFIOS box to soundbar question
Hello all, new to FIOS, pretty happy so far, but have a question. I have an Energy Soundbar, and when I have the optical audio plugged in from my STB to my soundbar, the soundbar won't go in to...
View Articlefios quantum
I'm now paying a bunch of money for FIOS Quantum and for some reason I continue to get emails to upgrade to Quantum. I received another one today that reminded me that I'm supposed to be able to...
View Articlepacific time zone airing at wrong time
Verizon has determined to change the airtime of many of the channels for the pacific time zone. The shows no longer match up to the networks online schedules or the times announced on the network...
View ArticleAnother voice - Menu changes - terrible - hard on the eyes and difficult on...
Upon seeing the new menu on Verizon my first thought was "why does Verizon feel the need to copy Comcast?". I would think people who have Fios do not want anything that reminds them of Comcast. 2nd...
View ArticleDVR not recording properly after upgrade
After the DVR software upgrade, my DVR is now missing shows or recording both the HD and SD version of shows. It's possible it's missing shows because it can't record two shows at once because it's...
View ArticleHow to change text entry method for searching?
I recall two methods, curosring through an A to Z alphabet "grid" and cell phone style (multiple presses of same number to change character). For the life of me I cannot find this option now. I'm...
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Missing device name when scheduling recording on remote DVR
Just an observation: Prior to the new release, when on my 2500, I schedule a recording on the [remote] DVR, it used to say "DVR Alert" And then show the name of the DVR device. Now it no longer...
View ArticleFios Quantum Premium Recording Playback
With the Premium service where I have two media servers, if I record a show on Media server 1 can I play it back on the tv that is connected to Media server 2?
View ArticleGuide Display - Not Very Clear
Why does Verizon's Guide display its main show title & all its contents on the third row down & not the top? Press Guide. The channel you wish to choose is the THIRD row down. Shouldn't it be...
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FIOS web based programming missing actual listings
The problem with the broken day/time ribbons has apparently been fixed, but the actual listings are MIA as seen below: Does Verizon know about this?
View ArticleMy On Deman doesnt work
Any on idea why we get a message that On demand is temporarily disabled.
View ArticleDVR loses scheduled shows
Lately several scheduled series recordings have gone missing from the DVR schedule. We saw the first show or two of the season and then by the time we realized they hadn't recorded we had missed a...
View ArticleRepair feedback?
I recently had a tech troubleshoot the weirdest service problem I can imagine. I'd love to send his manager a note about how great he was, but have no idea how. Anyone have any hints?
View ArticleDVR Chaptering ARRIS VMS1100
I just got this STB and chaptering wasn't working, I did a live support with verizon, they said it's a known issue. However, I found out how to do it, - main menu, dvr, configure and upgrade, and...
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