Both the simple and DVR STBs freeze, that is, channel changes stop, information button stops, picture updates stop, TV screen goes black, unresponsive to remote.
The STBs freeze approximately five times per week. When FiOS TV works, it is outstanding, but these STB outages are frustrating me and I am disappointed with FiOS.
I will contact Verizon for a refund for every day there is an outage -- I am not getting my money's worth.