I have quantum tv with two video media servers which is supposed to record up to 500 hours each, however, one of them has only 350 hours recorded and it says it's almost full-89%. I called Verizon and was told it's a known issue and he did a hard reset. Once it was completed, my capacity went up to 91% complete and there was nothing else he could do. I asked to be transferred to billing because I wanted a credit. Don't feel like I should pay for something (500 hours) and not receive it. The first person I spoke, I couldn't understand him and he couldn't understand me, he kept trying to transfer me to Verizon wireless. He put me old and transferred me to another rep in billing. This was the rudest disrespectful rep I have ever spoke to. I explained why I wanted a credit, and he treated me like he owned Verizon and he didn't need me as a customer. He told me I need to find another company, I asked for his name and employee #, all he would give was Kevin and told me he scheduled me for disconnection on the 10th. Then put me hold. I was finally connected to someone else, I requested a supervisor or manager and was told they were too busy and was given a senior tech, which sounded made up. I told him what happened and he glossed over The Kevin discussion and state he knew how to fix my vms, he put me on the line with the a regular tech and she proceeded to do the exact same thing the first tech did. And now the vms says 92% full. The only option they offered was sending me a new vms but I would lose all my recordings, which is not a good option. I'm hoping someone can help me find a better option. Also want to know how to file a complaint against a customer service rep.
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