DVR box stopped receiving channels. "Not currently available." Box troubleshooting complete. Phone troubleshooting complete. All no-go's. They said it was the DVR and sent a new one. Two days later, new box installed, still nada. Scheduled a service call without a freaking PIN with NO ISSUES. My lady took 3 HOURS off work to be here for the guy who did some things, said it was water in a box somewhere, and left.
I get home, go upstairs: No TV. She tells me he left his card and I got it and called. No answer no voicemail. Waited two days to call "Customer Service" (that's a misnomer if there ever was one), only to be told that without that lifesaving PIN, nothing can be done. What if mild dementia has set in? How many senior citizen "valued customers" have wasted money going for who knows how long because they can remember everything but the four digit number they originally signed up with??
So "Mary" tells me she can send a letter, and I ask for a supervisor. "Robert" in billing apparently isn't "customer service" oriented as he "wasn't taking phone calls." So in essence, if you need to lose money by taking time off from work for a service guy to provide no service after the phone tech said it was for sure the DVR then by all means sign up for this wonderful process. Several hours of our lives wasted.
While I'm on this: There is a Verizon box set into my front yard. The top no longer fits properly and I have personally witnessed two people fall down into a fairly deep hole filled with water. Did the right thing TWICE and tried to call. Cut off twice after navigating the wonderful robot helper, then got passed around until I got disconnected (after having been asked for a good call back number of course.) Guess the next time my son falls in it'll have to be a lawsuit.
So. Can someone explain to me the process for getting someone to come out and ACTUALLY VERIFY a job is completed before leaving? How to get a VERY DEEP discount for all the hours wasted and **bleep** processes over the phone? It's funny how I can log into my bank, and several official government websites without a password by answering three security questions correctly. I am livid about all of this.