Wow am I frustrated with support. I keep opening tickets to get my out of home viewing working and support keeps closing them saying the problem is resolved. They also say I have a WiFi extender causing the problem, yet there is no wifi extender. Following is the text of my latest trouble report. I sure hope someone from Verizon can escalate this problem and get me some help.
I can watch DVR shows fine on my home wifi. When using WiFi outside of my home the playback does not work and I get error VMS 1055.
I used the System Diagnostics in the Troubleshoot Wizard within the app and it reports Credentials to connect with your Media Server from Out of Home do not match. I select Fix It and the next screen says Reconciling the credential in FM APP
I get a spinning icon and I waited half an hour and it never stopped.
I then did the following. These are the instructions I was provided:
For you to be able to stream DVR recordings, the app will need to be provisioned with your DVR, the initial provisioning has to be done while connected to your home network, if you uninstall the app you would need to perform the initial provisioning again. Also please note that you need to connect to Verizons
Provided router, if you have any other non-Verizon router or Wi-Fi extenders connected to your network, then DVR streaming capabilities will be affected.
Below are the provisioning steps:
Re-sync process 1
1. Unplug your DVR box and from the power outlet and the router and then reconnect your router first then Verizon boxes and allow them to fully come up.
2. With your mobile device connected to your Verizon Router WiFi, log off the app via settings and back into the app.
Re-sync process 1
1. Pull up the menu on your DVR box and go to - Settings / System / Mobile Devices / Mobile Devices / Active Device and
Select your device
Name and hit ok to remove it
2. Now go to Removed Devices and select you device and add it back.
3. With your mobile device connected to your Verizon Router WiFi, uninstall the app and install it again. This should allow it to provision like new.
I did all instructed, but the original ticket {edited for privacy} was marked resolved even though the problem continued.
I then opened ticket {edited for privacy}on January 23. That ticket has been pretty much ignored other than claiming I was using a WiFi extender, which I was not.
And so I entered another ticket to get someone to listen to me, {edited for privacy}. That was closed saying I am supposed to remove extra equipment. First of all there is no WiFi extender in my home and someone thought. Streaming works in the home anyway. And when I am away from home using ATT LTE service, again there is no equipment I can change.
Please stop closing my tickets as resolved when in fact the problem is not fixed and there is nothing left for me to try.