Hi,
I just entered into a new contract, FIOS triple bundle and on the plus side my Fios speed increased from 15 to 25 (whatever units) and on the negative side, the picture quality went downhill like day and night immediately. I know the moment it happened almost. The night before, I watched a football game and the new channels had already been added on, and everything was fine. Then I got a message asking me if I wanted to continue watching the TV while they did something (dont' recall the message) I said yes. Actually, next morning picture was lifeless, flat, nothing like it looked previously. So after contacting Verizon, of course they treated me like a bimbo and blamed the television. Let me preface this by saying the tech was very nice, he just couldn't believe I would even suggest it was the fault of Verizon.
I have a 4 month old HDTV Toshiba television 1080 (but looks like crap on 720 or 1080) and pior to this it had a brilliant, sharp contrast although admittedly it had issues such as glare appearing in spots on peoples' faces - hint: don't buy the Best buy special that is mfg for Best Buy. Overall it was good though.
Not so now. Sorry Verizon, I didn't expect your upgrade to leave me with a picture that reminded me of a poor SD quality picture - blurry, flat, not sharp but I can't say I see pixels, although it's hard to describe. Everyone looked like zombies in the picture with almost no color at all at first, then after an hour on the phone with Toshiba, the picture improved in terms of color but something big time is lacking despite that it's tough to describe. Taking it in for repair won't help at this point as the Geek Squad guys won't be able to iimprove it in that regard.
Verizon tech helped me with basic some troublshooting such as resetting modem, swapping up HDMI cables and looking at settings, even resetting my television to factory settings, trying 720, 1080 etc. all to no avail. He said it's ludicrous (not those words, he was nice) to even suggest it could be on Verizon's end.
So now, I'm going to be forced to terminate my contract I guess because they certainly won't send a tech out to me. Is there any hope of troubleshooting this? I don't have any splitters on it. Thanks in advance. This feels more distressing than it should be, I realize, but I don't know what to do.