I thought Quantum was supposed to be better than the Fios TV service I had, so I "upgraded." This product seems like it wasn't ready to deploy.
-The programing is not appearing on the guide - even tonight's programs 2 hours from now) say "please wait" and is blank.
-The channel logos that were on the previous Fios TV guide are now for the most part a blue "TV" box instead of the actual logos (other than about a third or so)
-When I press record on the guide for a program already in progress or one later in the day - it does schedule to record, but no red dot or any other indicator appears in the guide to show its recording or scheduled to record as a single episode. Series scheduled through the DVR do show an indicator, but not episodes set with the record button.
-The sales person should be shot for not telling me this - I had 1TB external hard drives connected to my previous Fios DVR. Also the SATA connector is there, Quantum doesn't allow you to connect an external hard drive. Probably won't because they want you to buy the storage from them. So now I have significantly less recording capability. Who cares if I can record six if I have smaller storage.
-The menu looks rough and unfinished compared to the previous FIOS TV version, and amateurish compared to Direct TV.
-There is a lag time in moving through menus that didn't exist with the Verizon FIOS
It didn't occur to me I'd be getting worse service by changing from Verizon FIOS to Quantum FIOS, I'd really like to change back but now I'm stuck with downgraded service.
Where do I file a complaint other than here? I couldn't find anywhere on the Verizon FIOS site to log a complaint.