I ordered TV and Internet by asking for basic Internet and the least expensive TV plan that included History Channel. I was given a bundle for $54.99 + all the fees, taxes and receiver charges. Jay, the technician, and by the way Verizon, efficent, knowledgeable and happy on the job.
When he fired up the TV, low and behold, NO HISTORY CHANNEL. Well of course idiot, you ordered th basic plan. For a small additional cost, I was given my total of $99.99 + ++. I have spent 3 hours on the maze of Verizon phone system and "onnline chat" system, and could not speak to anyone higher the Jay {edited for privacy}. Refused to escalate, refused to provide the name of any superior for me to follow up with. Hung up on me. online chat, I requested an email address to file a formal complaint and requested a transcipt of the chat and was refused. I was told, cut and paste it into a document. My computer crashed prior to doing this. I was never given a compaint email.
Does anyone have an email address or steer me in the correct direction.
Ken