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Missing 780 and 628; tech says not in package; call billing

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I subscribed to FIOS Preferred HD Plan.  Online, it says it includes 780 and 628, DisneyHD and HistoryHD.  I stopped getting them about a month ago on my Tivo XL4 with VZN CableCard.  When I called Tech Support, they said the channels were not included in the package and they could not add unless I corrected with Billing.  Typical software gliche.  I called Billing before and they said the same thing until I got the right person.  Fixed but now gone again.  Same gliche.

 

Any ideas anyone other than calling Billing and escalating?  What a waste of time.


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