I had to switch from AT&T Uverse to Verizon FIOS 2 years ago when I moved. Uverse had the most user friendly service (you could actually reach and talk to someone in customer service). Verizon has the most customer unfriendly DVR and I got the best that V has to offer. Examples:
1) Fast forward/backward is way too slow with 8X max. In comparison, Uverse went 64X or faster 2 yrs. ago
2) With Uverse you could use the LAST button to go back and forth between watching a Live Channel and a recorded program. With Verizon, when switching back from the Live Channel to DVR you have to repeat the cumbersome process of searching for the recorded program and select it very time.
3) With Uverse, you were able to go to any of the other rooms and pick up where you left in the other room, whether you watched live or recorded program. Not with Verizon
4) Aside from that I have never worked with a customer service organization that has been practically unreachable once I signed up. I have yet to find someone to talk to. I don't think they care. With Uverse, I had a phone# to call and someone would pick up almost right away. Unfortunately, Uverse is not available where I live now.
5) When I turn on FIOS, I first see commercials that I have to click out of the way before I can get to select the channel I want to watch. I find that very annoying.
I wish I could say something positive about Verizon FIOS but I can't.