I recently upgraded to the FiOS Quantum system in my home. Three of my TVs use BOSE sound systems - a V35 Lifestyle system, a Cinemate 120 system and a Solo 15 system. I cannot program the BOSE remote controls to fully utilize the funcitonality of the Arris cable boxes - specifically using the channel guide to move between channels, the Last Channel viewed button to return to a channel, nor can i input the channel number via the number keys and move to a different channel by pushing OK. I called BOSE and they walked me through all of the universal codes they have for Arris cable systems. they said the system is too new... I called Verizon Technical Support and they said they don't give out codes to support third-party remotes... I called Arris and they don't accept support calls from residential customers of cable companies that rent out Arris systems... i am stumped.
Has anyone encountered this? any solutions? i believe it could be as easy as getting a "new" code from Arris, but i don't have a resources to get the new code. the ones i have are - 4776, 1187, 2187 and 2378.