My DVR recordings are suddenly completely invisible to the box in the other room.
Reboots of all DVRS (unplugging for 5 minutes) doesn't accomplish anything.
The "Auto-fix of Common DVR" problems option gives me a "Data Error. Please try again later." message.
Technical support says their systems are completely down and they can't even look up and verify accounts much less help me beyond giving general tips that I have already tried. They've offered to transfer me to billing to at least get a credit for my downtime.
Billing and billing supervisors insist that this is untrue and that there is absolutely no problem with technical support beyond transient nightly updates.