PLEASE PLEASE PLEASE somebody help me!!! I have asked Verizon field techs to take this video & share it with their technical community but they refuse to for some reason?!
I have this weird audio only sound. Nothing happens to to the picture at all. Best way to describe it is a crackling sound like when audio is too loud or like underwater. See video here: https://www.youtube.com/watch?v=TaA-2HMVilQ
It has been going on for months!!! Here is what I have done to troubleshoot it. I am CONVINCED it is a FIOS data issue. I have spent months & money trying to resolve. The aggravation is a whole other story!!!
- New TV (Phillips Smart TV), new blue ray (Sony), new sound bar (Sony).
- Issue happens during live TV only & DVR'd shows. Not web based programs. You pause the TV, wait 1-3 minutes & it is fixed. No specific channel. Can happen 10x day or not happen for a day. It is like when you pause it the data catches up and resolves itself.
- Replaced EVERYTHING (literally brought each item back to store as damaged to replace with new) so it is not hardware. I even replaced HDMI cables + got a new DVR from Verizion Fios. I unplugged each item separately for days to monitor & it still happened. I.E. unplugged soundbar, then blue ray, etc. Tried switching HDMI ports. Had Verizon troubleshoot remotely, nothing fixed the issue. Then they sent a field tech about 3 months ago who heard the sound, did tests, replaced a cable, STILL happening! Then another tech came today to replace the HUB because that is all that has remained. Still happening!!!! As you see I have done INSANE due diligence & troubleshooting.
Since Verizon has been useless so far I am hoping to resolve online via a forum. I spend a TON of money with Verizon and I am about to dump them over these {please keep your posts courteous} attempts to fix.